Refund policy
EU and UK customers: in addition to this policy, you have a statutory right to withdraw from or cancel your order within 14 days. See our Right of Withdrawal and Right to Cancel page for full details, or use our Withdraw from contract form to start a withdrawal.
Last updated: 2 February 2026
This Returns & Refunds Policy applies to purchases made through The Green House Art, showcasing artwork by Joanna Green. The store, order processing and customer support are operated by Wisque Ltd on behalf of Joanna Green.
Your right to cancel
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods. This does not apply to commissioned or bespoke pieces created to your own brief, which are covered under Commissioned Artwork below.
Changed your mind?
If you let us know before your order goes into production, we will cancel and refund you in full, with nothing to return. Just email enquiries@thegreenhouseart.com. Once your order has been made and dispatched, you can still return a standard item within 14 days of receiving it: you arrange and pay for the return, the artwork should be unused and in its original condition and packaging, and we refund you once it reaches us.
For orders shipped outside the EU and UK, a full refund is available if you cancel before production. Once in production or dispatched, postage is non-refundable.
Damaged, Faulty or Incorrect Items
Please inspect your order carefully upon delivery. If your artwork arrives damaged, faulty, incomplete or incorrect, please contact us as soon as possible at enquiries@thegreenhouseart.com so that we can assess the issue and make it right with a repair, replacement or refund. This is in addition to your statutory rights under the Consumer Rights Act 2015.
Commissioned Artwork
Commissioned pieces are created specifically to your brief and are not covered by the 14-day cancellation right. If a commission is cancelled after work has begun, Joanna Green of The Green House Art reserves the right to retain up to 50% of the total commission value, depending on the stage of the project at the time of cancellation. Any cancellation charges will be assessed fairly and proportionately.
Refunds
If a refund is due, whether for a cancellation, a withdrawal, or a damaged or faulty item:
- We will notify you once any returned item has been received and inspected.
- Approved refunds will be issued to the original payment method.
- Please allow time for your bank or card provider to process the refund.
Contact
If you have any questions about returns, refunds or your order, please contact: enquiries@thegreenhouseart.com