Privacy policy

Last updated: 2 February 2026

This website and online store (the “Store”) presents and sells artwork by Joanna Green, trading as The Green House Art.

The Store, including all customer data, order processing, fulfilment, customer support and related services, is operated, managed and controlled by Wisque Ltd (“we”, “us”, “our”).

This Privacy Policy explains how Wisque Ltd, as the data controller, collects, uses, stores and shares your personal information when you visit, use or make a purchase from the Store, or otherwise communicate with us (the “Services”).

If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy will apply in relation to personal information.

By using the Services, you confirm that you have read and understood this Privacy Policy.


Personal Information We Collect

When we refer to “personal information”, we mean information that identifies or can reasonably be linked to an individual.

Depending on how you interact with the Services, we may collect the following categories of personal information:

  • Contact information – name, billing address, shipping address, email address and telephone number
  • Payment and transaction information – payment method, transaction references, order confirmations and purchase history
  • Account information – login credentials, preferences and settings (where applicable)
  • Customer communications – messages sent to us via email, contact forms or customer support channels
  • Device and technical data – IP address, browser type, device identifiers and network information
  • Usage data – interactions with the Store, pages viewed and navigation behaviour

The Services are not intended for children, and we do not knowingly collect personal information from anyone under the age of 16.


How We Collect Personal Information

We collect personal information:

  • Directly from you, when you place an order, contact us or create an account
  • Automatically, through cookies and similar technologies when you browse the Store
  • From service providers, who process information on our behalf to deliver the Services
  • From third parties, where permitted by law

How We Use Your Personal Information

We use your personal information to:

  • Provide and Operate the Services
  • Process orders and payments
  • Arrange printing, framing, packaging and delivery of artwork
  • Manage customer accounts and preferences
  • Provide customer support and respond to enquiries

Improve the Services

  • Monitor usage and performance
  • Improve functionality, presentation and customer experience

Communicate With You

  • Send order confirmations and service-related communications
  • Send marketing communications where you have chosen to receive them

 

Security and Legal Compliance

  • Prevent fraud and unauthorised activity
  • Protect the integrity of the Services
  • Comply with legal and regulatory obligations


Sharing Personal Information

We may share your personal information with trusted third parties where necessary to operate the Services, including:

  • E-commerce and website hosting providers
  • Payment processing providers
  • Customer support and communications providers
  • Order management, fulfilment and shipping partners
  • Tax, accounting and compliance service providers
  • Professional advisers or authorities, where required by law

All third parties are required to process personal information only in accordance with our instructions and applicable data protection laws.


International Data Transfers

Your personal information may be transferred to, stored or processed outside the United Kingdom or European Economic Area.

Where this occurs, we rely on appropriate safeguards, such as standard contractual clauses or adequacy decisions, to ensure your personal information remains protected.


Data Retention

We retain personal information only for as long as necessary to:

  • Provide the Services
  • Maintain accurate business and accounting records
  • Comply with legal and regulatory obligations
  • Resolve disputes and enforce agreements

 

Your Rights

Depending on where you live, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate personal information
  • Request deletion of your personal information
  • Object to or restrict processing
  • Withdraw consent where processing is based on consent
  • Request data portability

You may exercise your rights by contacting us using the details below. We may need to verify your identity before responding.

We will not discriminate against you for exercising your rights.


Cookies

The Store uses cookies and similar technologies to operate effectively, analyse usage and improve performance. You can manage cookie preferences through your browser settings.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements or operational needs. Any updates will be posted on this page with an updated “Last updated” date.


Contact & Data Controller

For the purposes of applicable data protection laws, Wisque Ltd is the data controller of your personal information.

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Wisque Ltd
📧 support@wisque.com
📍 Registered Office:
Oxford House
15–17 Mount Ephraim Road
Tunbridge WellsKent
TN1 1EN
United Kingdom